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Fjord Xhemaon Google

5 months ago

This was honestly terrible customer service. The owner was talking to me in a very unprofessional way and not acting serious at all. Instead of trying to help, he was being rude and dismissive. It felt like my time didn’t matter to him. If the owner acts like that, I can’t imagine how the rest of the business is run. Very disappointing experience.

KAMRAN AHMEDon Google

3 months ago

Excellent job done. I am really happy by Mr. James. I would recommend him to other people.

fjordon Google

5 months ago

I’m extremely disappointed with their customer service. They were very rude, dismissive, and unprofessional, and made me feel like I was an inconvenience just for reaching out. Completely unacceptable experience.

Traci Jacksonon Google

a year ago

I discovered a leak in the pipe connecting to my water heater at around 3pm on February 3. I called around 3:15pm to see if someone could come out today and they dispatched James out immediately and he arrived shortly after 4pm. He went up in my attic, assessed the situation, and had the corroded supply line and valve that were leaking changed and everything in working order again by 5pm. Pricing was reasonable especially in light of how quickly they got me fixed up. They also warranted the parts they replaced for a year, which gave me additional peace of mind. Cannot thank Texas Plumbing and James enough for such great service.

Tiffany Ewtonon Google

11 months ago

I just used Texas Plumbing for the 2nd time and I'm again happy with the service. Again, most importantly to me, there was no hassle on the phone about needing to come out and give an estimate. I knew the problem and what was needed and wanted a flat-rate quote on the phone first and I preferred to schedule the visit (did not need same-day service). I didn't want to wait for someone to charge me to come out and tell me what I already knew and then maybe or maybe not apply that fee to the service. I only needed the wax ring replaced under my toilet. The price was competitive and they offer a military discount which I highly value since I serve. My only critique is that he caulked around the toilet which I prefer not to have since it could mask a leak and make it harder to remove the toilet next time the wax ring needs to be replaced. _____________________________________________________________ From the call to service completion I had a seamless experience. Transparent, honest, reasonable price, and fast, top-notch, efficient service. They were able to give a general estimate of cost on the phone without hassle which was is something I wanted because I did not have complicated issues. James completed a simple tub drain clean and straightforward hot water heater repair at a very reasonable price. He was so friendly, knowledgeable and honest/not trying to upsell me stuff I don't need/want. Same day service, too! I will definitely use them again!