XS Espresso Gregory Hills Claim this business

Varada Shindeon Google

4 months ago

Lovely staff who genuinely care and look after you. We stopped by in the morning for coffee and an almond croissant. It took a bit longer than expected and we were in a rush to get to our Ducati bike ride, so we grabbed takeaway coffee instead. Came back for lunch later, and the owner actually remembered the morning delay. SHe came over to our table to apologise and even asked about the bike ride — that’s true Aussie heart right there. Food was amazing. The young champ who took our order hit me with a casual ‘what would you like, man’ — so genuine. Sure, service was a little slow, but they’re all young and learning. I’ll happily support good people giving it a go. May you earn triple the profits this year. You deserve it. 10/10 would come back.⭐⭐⭐⭐⭐ 😊 Support this place. True blue Aussie hospitality." ⭐⭐⭐⭐⭐

Liza Marie Ann Natinoon Google

5 months ago

I had a great experience at XS Espresso. The food was really delicious and well-presented, and you can tell that care goes into every dish. The place has a nice and relaxing atmosphere, perfect for catching up with friends or enjoying a good meal. The staff were also friendly and welcoming, which made the experience even better. I would definitely recommend this place and would love to come back again

Mikayla Watsonon Google

4 months ago

I have message on Facebook which this company as more than active on. Also emailed NOTHING. So here we are. I’ll let the photos explain. Absolutely embarrassing service. Here’s a photo of what I ordered and what I received. As a business owner I could never give this to a customer and be content in my ownership.

Jani Malon Google

4 months ago

After having a beautiful Thai dinner with friends, our group of 9 decided to head to XS Gregory Hills for coffee and dessert. Unfortunately, what followed was one of the worst customer service experiences we have ever encountered. The drinks arrived luke warm, and the pancakes were completely cold — not room temperature, but genuinely cold as though they had just come out of the fridge. We were also missing a hot chocolate from our order. When we politely asked the wait staff to call the Supervisor, we had to ask twice before anyone came over. We were told she was “taking her time.” When Shante eventually approached the table, we calmly explained that the drinks were luke warm and that we still had not received the hot chocolate. She immediately responded by saying the order had already been taken to the table. We explained again that the hot chocolate had not been received. Her response was shocking. She said, word for word, “Don’t give me attitude love — you can take a refund and leave.” We were genuinely stunned. At no point were we rude or aggressive. We simply raised concerns about cold food and warm drinks. I then asked her to touch the pancakes herself because they felt like they had come straight from the fridge. Instead of checking them, she grabbed the pancakes and threw them directly into the bin in front of the kitchen staff and customers. To make matters worse, the refund process took an unnecessarily long time because she initially only wanted to provide a partial refund. I have honestly never experienced customer service this bad in my life We were not making unreasonable complaints — luke warm coffees and cold pancakes are valid concerns. Being told to leave the café by the Supervisor for raising those concerns was unbelievable. The owner of this café seriously needs to take a hard look at the staff they are employing and, more importantly, how customers are being spoken to and treated. Shante needs significant retraining in customer service and communication. Customer Service 101 should be treating people with basic respect, especially when they are calmly raising legitimate concerns. Extremely disappointing experience and very concerning that a Store Manager has hired someone with such a terrible attitude to supervise customer service interactions. It was a valuable lesson to our kids - Shante demonstrated how NOT to treat people in general, not just customers.

T. Isaraon Google

4 months ago

We ordered 2 flat whites and were given burnt coffee. We kindly asked to make another coffee preferably not burnt .. gave us burnt cappuccino's instead. Also told us we need to specify the flat white to be a flat FLAT white 🤣 BRUSHED US OFF WHEN WE KINDLY POINTED OUT WE'RE DROWNING IN FROTH (refer to image) Also it's not a nightclub, please turn the music down so I can hear when people talk to me. On the other hand Came here for a breakfast roll which was extremely DELICIOUS! 😆