Apple Haywood Mall Claim this business

It's apon Google

6 months ago

Respect the people who work Apple for a while, I use iPhone I believe in 10 years ago when I play video games with my mom and dad on the iPhone, now I still use iPhone, this area is more interesting and buy, I really like this store with the internet. Also Apple in my heart and will be goat 🐐🐐🐐❤️❤️❤️

Andrewon Google

4 weeks ago

So my experience left me to where I almost wanted to switch to PC because it was so bad at this Apple Store. Here’s the story: I had an appointment for 4:45 PM at the Apple Store. I got there a little early, so maybe that was my fault. So I arrived at 3:30 PM. I walked in the store and the gentleman who was very nice greeted me and said that I would need to come back at 4:45 and I understood that completely so I walked around the mall and wasted a little bit of time and I came back at 4:40 PM. I waited around for my name to be called for 30 minutes and no one called my name so I figured hey well while I’m here I might as well test some of these computers out. So I did while I’m testing these computers out I’m waiting for my name to be called. For an hour, I did not hear my name called so I went up to one of the staff members at Apple and asked them what was going on that I had a 445 appointment. They told me that I just needed to look around the store a little bit more and then they would call me shortly. 730pm Rolls around and my name still hasn’t been called. I even sat through a Apple class, which was a waste of time that they were holding. 830 rolls around and so did the class end. They finally sat me down and told me “that my computer was obsolete. There’s nothing they can do and set me on my way.” My computer is a 2018 model MacBook Pro. As I’m walking out, I see a 2018 MacBook Pro for sale. So why is my computer obsolete if they’re still selling them in the store first off? And what the freak took them almost 7 hours to see me? Shame, shame, Apple!! Oh yeah, I forgot to mention that I live an hour and a half from the store, but it’s the closest one to me! I believe I deserve an award for being kind and patient, but I guess in a way I did receive an award, if that award is being extremely disappointed!

Anthony Pricketton Google

a month ago

I had a Genius Bar appointment at the Apple Store in Haywood Mall on June 19 at 2:45 PM regarding my MacBook Pro, which cost over $4,000 and had been experiencing repeated kernel panics. My assigned technician was Akul. During the appointment, he noted that the logic board had recently been replaced. After running diagnostics, he stated there was nothing else he could do and proceeded with a DFU restore. What concerned me most was his attitude and professionalism throughout the interaction. When discussing the ongoing issue, he laughed and stated that unless the problem occurred directly in front of him, he would not order a replacement. He further suggested that the issue could be caused by me using the system in “unintended ways.” This comment felt dismissive, especially given the significant amount of money invested in the device and the fact that I was seeking support for a recurring hardware-related issue. As a long-time Apple customer who owns nearly every major Apple product, I expected a higher level of professionalism, empathy, and customer service. Instead, I left feeling dismissed, blamed for the problem, and without confidence that my concerns were taken seriously. I am not primarily frustrated by the technical outcome; I understand that troubleshooting can be complex. What was unacceptable was the manner in which I was treated. I believe this interaction warrants review by Apple management, as it did not reflect the customer experience Apple is known for providing

Ben Settleon Google

a month ago

I don’t leave negative reviews in general, but this is just not right. You can’t call the store directly to see if they have your desired part. You make an appointment, then show up and wait 30 minutes to find out if they can help you. Then you leave your phone with them for 1 hour to then be told that they can’t replace your battery. Will they sell you the battery to do the repair yourself? No way. You live with a depleted battery or buy a new device even though there is nothing else wrong with the existing device. This is how you amass trillions of dollars of “worth.” Android here I come.

Katja Hefingtonon Google

3 months ago

Loved this mall. Clean, all spaces are filled with retail stores, great selection of stores. We went to several stores and had a great time. The mall is clean and modern. They have nice chairs for people to sit and wait, or rest. Great experience, I would definitely recommend this mall.